
With fifteen years of experience in generator production, sales and marketing services, WATTEK has summed up and perfected a customer service process. We are in strict accordance with the ISO international quality system and GB service standards to provide customers with qualified services.
Service Commitment:
WATTEK uphold: "quality of today is tomorrow's market" business philosophy, to "quality excellence, management excellence, scale of excellence" as the goal, take the customer as the center, with high efficiency and high quality to achieve customer value".
• Reply to customer's letter within 24 hours;
Service engineer 24 hours in weekdays standby for troubleshooting;
Service Target:
Achieve customer expectations and achieve customer value
Service Strategy:
With sincere service to achieve customer value, enhance brand competitiveness, and achieve a win-win situation!
Main service content:
Pre-sales service:
•Provide technical consultation on products
•Motor commissioning training
•Develop reasonable and comprehensive power solutions for specific users
On Sale Service:
•Product transportation support
•Installation and commissioning consultation
•Field operation training
After-Sale Service:
•Service Engineer 24 hours standby
•Regularly organize technical visits to ensure customer confidence
•Troubleshooting and troubleshooting
•Long term accessory supply
•Maintenance service 2 years /2000 hours